FAQs
Frequently Asked Questions
Skardu Organics β Pure Nature, Trusted Quality
Welcome to Skardu Organics! Here you'll find answers to common questions about our products, quality, orders and delivery.
1. SHILAJIT
Q: What is Himalayan Shilajit?
Himalayan Shilajit is a naturally occurring mineral-rich resin found in mountainous regions. It contains naturally occurring minerals and fulvic acid.
Q: Is Skardu Organics Shilajit 100% pure?
Yes. Skardu Organics Himalayan Shilajit is offered as 100% pure resin, with quality and testing information available on our website.
Q: Is your Shilajit lab tested?
Yes. Our Shilajit is lab tested. You can visit our Certifications page to explore available testing and quality documentation.
Q: How should I use Shilajit?
Shilajit is commonly used by dissolving a small amount in warm water or milk. Follow the directions on the product packaging and consult a qualified healthcare professional if you have any health concerns.
Q: What are the benefits of Shilajit?
Shilajit naturally contains minerals and fulvic acid. It is traditionally used as a wellness supplement. Individual experiences may vary. It is not a medicine and is not intended to diagnose, treat or cure any disease.
Q: Is Shilajit suitable for everyone?
No. People who are pregnant, breastfeeding, taking medication or managing a medical condition should consult a healthcare professional before using it.
Q: How should I store Shilajit?
Keep it tightly sealed in its original container and store it in a cool, dry place away from direct sunlight.
2. PURE MOUNTAIN HONEY
Q: Is Skardu Organics Honey 100% pure?
Yes. Our Pure Mountain Honey is offered as 100% pure honey, without intentionally added sugar or artificial ingredients.
Q: Where does your honey come from?
Our honey is sourced from the beautiful mountainous regions of Skardu and Upper Swat, with wildflowers as its floral source.
Q: Does your honey contain added sugar?
Our Pure Mountain Honey is offered without intentionally added sugar, artificial sweeteners or preservatives.
Q: Why does honey sometimes become thick or crystallize?
Crystallization is a natural process that can occur in pure honey. It does not necessarily mean that the honey has gone bad.
Q: How should I store honey?
Store honey in a tightly closed container in a cool, dry place. Always use a clean and dry spoon.
Q: Is honey suitable for children?
Honey should never be given to children under 12 months of age.
3. QUALITY & CERTIFICATIONS
Q: How can I verify the quality of your products?
You can visit our Certifications page to explore our available product testing reports and business registration documents.
Q: Is Skardu Organics a registered company?
Yes. Skardu Organics Private Limited is registered in Pakistan. Our relevant SECP and FBR registration information is available on our Certifications page.
Q: Do you use artificial ingredients?
Our products are offered with a focus on natural ingredients and product quality. Please check the individual product description and packaging for specific details.
4. ORDERS & PAYMENTS
Q: How can I place an order?
Simply visit our online store, select your desired product, add it to your cart and proceed to checkout.
Q: Can I order through WhatsApp?
Yes, you can contact our customer support through our official WhatsApp channel for order assistance.
Q: How can I confirm my order?
After placing an order, you will receive order confirmation through the contact details provided during checkout, subject to the store's notification settings.
Q: What payment methods do you accept?
Available payment methods are displayed during checkout.
Q: Can I change or cancel my order?
Please contact our customer support as soon as possible. Changes or cancellations depend on the order's processing and dispatch status.
5. DELIVERY & SHIPPING
Q: Do you deliver across Pakistan?
Please check the available delivery destinations during checkout or contact our customer support for assistance.
Q: How long does delivery take?
Delivery time depends on your location and courier service. Any available estimated delivery information will be shared during the ordering process or by our support team.
Q: How can I track my order?
Once your order is dispatched, you can use the tracking information provided by our team or courier service.
Q: What should I do if my parcel arrives damaged?
Please contact our customer support and share clear pictures of the parcel and product so our team can review the issue.
6. RETURNS & REFUNDS
Q: Can I return a product?
Please contact our customer support if you receive a damaged, incorrect or defective product. Returns are subject to our return policy and verification.
Q: When will I receive my refund?
Eligible refunds are processed after the returned product has been received and verified. Applicable delivery charges and taxes may be deducted according to our refund policy.
7. CUSTOMER SUPPORT
Q: How can I contact Skardu Organics?
You can reach us through our official website and social media channels for product information, order assistance and other inquiries.
Q: Where can I follow Skardu Organics?
Follow us on Instagram, Facebook and TikTok to stay updated about our products, new launches and latest offers.
Skardu Organics
Pure Nature. Trusted Quality.
Thank you for choosing Skardu Organics!